Terms

REGULATIONS OF THE LINEBURG VILLA APARTMENTS ("Regulations") DATED JULY 1, 2024

§1 SUBJECT OF THE REGULATIONS
These Regulations define the rules for the provision of services, liability, and conduct within the premises of LINEBURG VILLA APARTMENTS ("Facility").
The Regulations apply to all individuals present on the premises of the Facility ("Guests").
The Regulations are available for review with Facility representatives and on the Facility's website: https://www.lineburg.eu/regulamin.
The Regulations are an integral part of the agreement concluded through making a reservation, paying a deposit, or paying the full amount for a stay at the Facility, as well as through signing a registration card or paying for additional services provided at the Facility. By performing any of the above actions, the Guest confirms that they have read and accept the terms of these Regulations.
§2 STAY PERIOD AT THE FACILITY
Accommodations at the Facility are rented on a daily basis.
The daily stay period at the Facility begins at 4:00 PM and ends at 10:00 AM the following day.
The length of the daily stay period specified in section 2 may vary depending on the type of accommodation or offer selected by the Guest during booking, as stated in the booking confirmation.
Any request to extend the stay period, i.e., early check-in before 4:00 PM or late check-out after 10:00 AM, should be made at the time of booking. If such a request was not made during booking, it should be communicated to the Facility representatives immediately upon arrival. However, the Facility does not guarantee the possibility of a free extension of the stay period.
The Facility reserves the right to refuse an extension of the stay period in cases of non-compliance with these Regulations or if full payment for the current stay has not been made.
The Facility also reserves the right to refuse an extension of the stay period in the event of room unavailability.

§3 RESERVATION AND CHECK-IN
The Facility reserves the right to check in only adult individuals.

Guests renting a room are required to present a photo identification document to the Facility representative at check-in for identification purposes. Additionally, they must complete the registration card provided by reception staff and sign it as the person listed on the reservation.

If a Guest refuses to present photo identification or to sign the registration card, the Facility may deny check-in.

Unregistered individuals or those not included in the reservation are not permitted to stay in the rooms at the Facility.

The Facility may refuse admission to a Guest who has previously violated these Regulations, particularly by causing damage to the Facility’s property, the property of other Guests, or by harming the health, safety, or well-being of other Guests, Facility staff, or individuals on the premises.

The Facility may also refuse admission to any Guest who, in the staff's judgment, poses a threat to the safety, health, life, or reputation of other Guests, employees, or the Facility (brand).

Requests to extend or shorten a stay beyond the period specified in the reservation should be directed to the entity or third party through whom the reservation was made.

If the reservation was made directly with the Facility, requests to extend or shorten a stay must be submitted:

Before arrival: in writing, sent to the Facility's email address or made in person. The request must include the Guest’s name, check-in/check-out dates, and reservation number.
After arrival: to the Facility representative in person.
The Facility reserves the right to deny a request to shorten the stay specified in the reservation if the booking was made under a non-refundable offer or if changes to the reservation were not possible due to the cancellation terms outlined in the booking confirmation.

If a reservation is not canceled within the specified timeframe or the Guest does not arrive as planned, the Facility will charge the Guest for the first night's stay. If the reservation was non-refundable, the Facility will charge for the entire stay.

If a Guest chooses to end their stay during the ongoing stay period, the Facility will not refund the fee for that day.

The Facility reserves the right to collect a deposit equal to the full stay amount plus at least an additional 95% (for cash payments) at check-in to cover potential damages.

The deposit may be paid in cash or through a pre-authorization on the Guest’s card.

Cash deposits will be returned, and card pre-authorizations released, upon check-out after a Facility staff member inspects the room for damages.

If a tab for additional services is opened during the stay, a receipt will be issued at the reception after payment for those services, no later than at the time of check-out.

To receive an invoice, the Guest must inform the reception no later than at check-out. Requests made after this time will result in the invoice being issued in the name of the Guest.

§4 SERVICES AND ADDITIONAL SERVICES
The Facility provides services in accordance with its category and standard. If Guests have concerns about service quality, they are encouraged to report them immediately to Facility representatives to enable a prompt response.

The Facility may verify the age of a child staying with a guardian by requesting the child's identification document. This verification is allowed if the child’s age is relevant to their eligibility for certain benefits or services at the Facility.

Subject to availability, Guests may use an unsecured underground parking area for an additional fee.

The Facility does not reserve parking spaces.

§5 GUEST RESPONSIBILITIES
Minors must remain under the constant supervision of their legal guardians while on the premises.

Legal guardians are financially responsible for any damage to the Facility’s equipment or technical systems caused by minors under their care.

Guests are fully liable for any damage or destruction of the Facility's equipment or technical systems resulting from their actions or those of their visitors.

The Facility reserves the right to charge the Guest’s credit or debit card after their departure for damages or unpaid charges for accommodation or other services.

In the event of a violation of the Regulations, the Facility has the right to deny services to the offending individual.

For safety reasons, Guests must turn off faucets and close doors and windows each time they leave their room.

For fire safety reasons, the use of heaters, candles, or similar devices not provided by the Facility is prohibited in the rooms. Storing electric scooters, bicycles, ski equipment, water sports gear, or devices with batteries exceeding 27,000 mAh capacity is also prohibited in the rooms.

The Facility retains a statutory lien on items brought by Guests in the event of delayed payment for the stay or unpaid fees for services or penalties.

§6 FACILITY LIABILITY
The Facility is not responsible for damage, loss, or destruction of money, securities, valuables, or items of scientific or artistic value left on the premises.

In case of damage, the Guest should report the incident to a Facility representative as soon as it is discovered.

The Facility is not liable for damage or loss of vehicles, belongings left in vehicles, or live animals, whether the vehicle is parked on or off the Facility premises.

§7 RETURN OF LEFT-BEHIND ITEMS
Personal belongings left behind by a departing Guest will be sent to the address provided by the Guest at their expense.

According to the Civil Code, if the Guest does not request the return of their belongings, the Facility will store the items at the owner’s expense for two weeks. After this period, the items become the property of the Facility.

If the Facility cannot contact the Guest to retrieve a found item within two weeks, the item becomes the property of the finder.

Claims for compensation for loss of items left at the Facility expire three months after the Guest stops using the Facility’s services.

The Facility does not store food, medications, or other perishable or expired items.

§8 COMPLAINTS
Guests have the right to submit complaints regarding deficiencies in the quality of services provided.

Complaints are accepted by Facility representatives.

Complaints should be made promptly after noticing deficiencies in the standard of services provided.

§9 ANIMALS
The property does not accept the presence of dogs, cats, or any other animals ("Animal" or "Animals") on the premises unless prior written consent is granted by the property.
If a guest brings an animal onto the premises without consent, a fine of 500 PLN per day will be imposed. Should the presence of the animal necessitate additional cleaning of the room or other areas, or result in damages, the guest will also be required to cover these costs.
Guests traveling with animals are fully liable for any damage caused by their animals.
The property reserves the right to deny check-in or shorten the stay (resulting in checkout) for any guest traveling with an animal if its presence compromises or has compromised the safety of staff or other guests, or if it significantly impacts the comfort of other guests.
§10 ADDITIONAL PROVISIONS
Smoking is strictly prohibited on the premises and in the immediate surroundings, including tobacco, novel tobacco products (e.g., heated tobacco devices), electronic cigarettes, vaporizers, and other smoking devices, except in designated smoking areas. Violation of this rule will result in a fine of 500 PLN, which the guest agrees to upon check-in.
If smoking triggers a fire alarm and results in intervention by the fire brigade, the guest will be fined to cover the costs of the fire brigade's response and fire control system service, as agreed upon during the stay.
Unjustified activation of the fire alarm will incur a fine of 500 PLN. If the fire brigade is called as a result, the guest will also be charged for the costs of their response, which the guest agrees to upon check-in.
Dangerous items, including weapons, ammunition, flammable, explosive, or illuminative materials, are not allowed in the rooms.
Solicitation and door-to-door sales are prohibited on the premises.
Quiet hours are enforced from 10:00 PM to 7:00 AM.
Guests must refrain from excessive noise, creating unpleasant odors, moving through shared spaces shirtless, or engaging in any activities that disturb or inconvenience other guests.
The property reserves the right to deny entry to anyone not using its services without providing a reason.
Using the property’s spaces for photo or video shoots for commercial or promotional purposes requires prior written consent and payment.
Guests are prohibited from making any modifications to rooms, shared spaces, or their furnishings, including moving furniture.
Data processing and protection are outlined in the LINEBURG VILLA APARTMENTS privacy policy, available below.
Shared spaces, entrances, and parking areas are under video surveillance. The recorded footage includes visual data only.
For concerns about the privacy policy, please contact inspektor@lineburg.eu or write to:
C-Projekt Sp. z o.o., ul. Sarmacka 5g, 02-972, Warsaw.
Details regarding the processing of personal data at Lineburg Villa Apartments are available below.

Personal Data Protection Policy for Lineburg Villa Apartments
Lineburg Villa Apartments ensures that guests' personal data is processed with the highest security standards in compliance with the General Data Protection Regulation (GDPR) of April 27, 2016 (OJ EU L 119 of 04.05.2016) (hereinafter referred to as GDPR).

We wish to inform you of the following:

Data Controller:
The controller of your personal data is C-PROJEKT SP. Z O.O., located at ul. Sarmacka 5G, 02-972 Warsaw, Poland.

Data Protection Officer:
You may contact the Data Protection Officer via email at inspektor@lineburg.eu.

Purpose of Data Processing:

Handling inquiries received via email: based on Art. 6(1)(a) GDPR – consent of the data subject.
Booking short-term stays: based on Art. 6(1)(a) GDPR – consent of the data subject.
Execution of the short-term accommodation agreement: based on Art. 6(1)(b) GDPR – performance of a contract.
Marketing of services: based on Art. 6(1)(a) GDPR – subject to the data subject's consent.
Ensuring the safety of persons and property: through video surveillance, collection of contact numbers for short-term accommodation services, guest data (including accompanying minors), and vehicle registration numbers: based on Art. 6(1)(f) GDPR – legitimate interests.
Compliance with legal obligations (e.g., issuing invoices): based on Art. 6(1)(c) GDPR.
Data Retention Period:

Inquiries: 30 days after correspondence ends.
Reservations: 12 months from the date of booking.
Short-term accommodation agreements or invoices: 5 years from the end of the calendar year in which the stay occurred.
Marketing purposes: until consent is withdrawn or the business reason ceases.
Video surveillance: up to 30 days.
Accompanying persons, phone numbers, and registration numbers: up to 30 days.
Recipients of Personal Data:

Providers of short-term accommodation reservation platforms (if booked through an external portal).
Marketing service providers (for individuals who consent to receive commercial information).
Providers of applications for sending commercial information (for individuals who consent to receive such information).
Providers of software for managing short-term accommodation reservations (applicable to guests, parties to accommodation contracts, and accompanying persons).
Entities authorized to access data under the law.
Security companies and surveillance system providers (in relation to video recordings).
Rights of the Data Subject:

You have the right to request access to your data, rectification (for legitimate purposes, contract execution, or legal obligations), deletion, restriction of processing, data portability, objection to processing, and withdrawal of consent at any time. Contact the Data Protection Officer to exercise these rights.
You have the right to lodge a complaint with a supervisory authority.
Voluntary Data Provision:

Providing personal data is voluntary, but failure to provide data may result in:
Refusal to provide short-term accommodation services (for data required for contract conclusion).
Refusal of reservation (for booking-related data).